TY  - BOOK
AU  - Denton, D. Keith
TI  - Quality service: how America's top companies are competing in the customer-service revolution .... and how you can too
SN  - 9838992402
U1  - Sdha.346 DEN 
PY  - 2002///
CY  - Kuala Lumpur
PB  - Synergy Books International
KW  - Customer satisfaction
KW  - Customer services
ER  -