Denton, D. Keith <br/><br/>
Quality service  how America's top companies are competing in the customer-service revolution .... and how you can too 

 - Kuala Lumpur  Synergy Books International  2002 
 - 158p. 
<br/><br/><label>ISBN: </label>9838992402  24.90 (dollar) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer satisfaction<br/>Customer services 
<br/><br/><label>Dewey Class. No.: </label>Sdha.346 DEN