Quality service (Record no. 22085)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 00589nam a2200193#a 4500 |
| 001 - CONTROL NUMBER | |
| control field | ILMBNG1457 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | ILIM |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 230718s2002 xx 000 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9838992402 |
| Terms of availability | 24.90 (dollar) |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | ILIM |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | Sdha.346 DEN |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Denton, D. Keith |
| 245 #0 - TITLE STATEMENT | |
| Title | Quality service |
| Remainder of title | how America's top companies are competing in the customer-service revolution .... and how you can too |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Kuala Lumpur |
| Name of publisher, distributor, etc. | Synergy Books International |
| Date of publication, distribution, etc. | 2002 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 158p. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer satisfaction |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Monograf |
| Withdrawn status | Lost status | Damaged status | Not for loan | Collection | Home library | Current library | Date acquired | Source of acquisition | Inventory number | Total checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Pinjaman Dewasa | Perpustakaan ILIM (Bangi) | Perpustakaan ILIM (Bangi) | Purchase | 7636 | Sdha.346 DEN | E7636 | 20/07/2023 | 20/07/2023 | Monograf | ||||||
| Pinjaman Dewasa | Perpustakaan ILIM (Bangi) | Perpustakaan ILIM (Bangi) | Purchase | 7637 | Sdha.346 DEN | E7637 | 20/07/2023 | 20/07/2023 | Monograf | ||||||
| Pinjaman Dewasa | Perpustakaan ILIM (Bangi) | Perpustakaan ILIM (Bangi) | Purchase | 7638 | Sdha.346 DEN | E7638 | 20/07/2023 | 20/07/2023 | Monograf |